Frequently asked questions

Pre-orders are often possible when a product is out-of-stock but a restocking is imminent. A target shipping date will always be specified as a reference, but unforeseen consequences can change this date.

A pre-order can always be cancelled as long as the order didn't ship for a 100% refund.

Do note that if any product in your order is a pre-order, the remaining products will not ship until the pre-order product ships.

Sure thing! But let's talk about what it is you want first, so I can make sure it lies within my area of expertise and possibility to create. Get in touch with me on the contact page.

When I have information about timing, it will be noted on the product page. When there is nothing there, there is no information I can share yet.

Yes you can! If you are subject to VAT, make sure to provide the exact name of your company and your VAT number so I can make a proper VAT invoice. EU businesses outside of Belgium will be able to buy intra-community at 0% VAT.

We accept the following forms of payment:

• Credit cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay

• Trustly (Austria, Germany, Estonia, Spain, Finland, Lithuania, Latvia, Netherlands)

• Przelewy24 (Poland)

• EPS (Austria)

• Bancontact (Belgium)

• iDeal (Netherlands)

All payments are processed using the secure platform of Mollie. Your connection to our website and the platform is encrypted and no card numbers or otherwise sensitive information is stored or passed to our server.

Your order confirmation email has the invoice as an attachment. If it didn't, or you didn't receive the email, please contact me with your order number using the contact page.

For a full list of shipping destinations, click here. If your country is not listed and you still wish to make an order, please contact me on the contact page.

Some overseas areas or island states may be excluded.

Shipping costs depend on the country you are ordering from and what you are buying, more specifically the weight of the products. Definitive shipping costs are shown at checkout.

For an indicative list of shipping options and cost, click here.

When purchasing a pre-order product, the product page will generally note how long the pre-order period lasts and how long the lead time is. These timings are an estimate and it may take longer to effectively ship the product.

When you buy a product that is made to order, the lead time should also be stated on the product page. This is an estimate and depends on how many orders n3rdware gets, but it is pretty precise.

A product that is in stock will generally ship after 1-2 business days.

For an indication of shipping and transit times, click here. Do note that this is meant as a reference and shipping may be longer due to unforeseen consequences, like force majeure, customs clearance, peak periods, etc.

Obviously, products are meant to arrive at your door safe and sound. If there are any defects, problems or missing items, please contact me on the contact page.