Last updated April 02, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] and include your order number and reason for return.

Please note, you will be responsible for all return shipping charges. For international returns, you are also responsible for any potential customs duties, taxes, or import fees incurred during the return shipment. We strongly recommend that you use a trackable shipping method with insurance, as we cannot process refunds for items lost or damaged in transit.

REFUNDS & RESTOCKING FEES

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return.

  • Eligible refund amount: Please note that only the original purchase price of the product(s) is eligible for a refund. Original shipping charges, delivery fees, and any import duties, customs fees, or taxes paid at the time of purchase are non-refundable.
  • Full refunds: Granted only if the product and all accessories are returned in perfect condition.
  • Restocking fee / diminished value: The right of withdrawal is intended to allow you to inspect the product, not to use it. If the product is returned in a condition that exceeds reasonable inspection, we reserve the right to deduct the resulting diminution in value from your refund, reflecting the costs to restore the item. This can be conditions such as:
    - Being mounted or screwed onto a graphics card
    - Having protective films removed from thermal / phase-change pads
    - Bearing traces of applied thermal paste or physical scratches on the copper baseplate
    - Missing original accessories, hardware, or packaging

Refunds may take 1-2 billing cycles to appear on your payment method statement, depending on your financial institution. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Custom or personalized products (such as custom-machined or modified part).

  • Items showing visible signs of usage, scratches, or damage.

  • Perishables or single-use products that have been used (such as thermal pads, paste, wipes, etc.)

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at [email protected].