1. General
1.1 These general terms and conditions of sale (T&C) apply to all offers, orders, and agreements between n3rdware and the customer, unless otherwise agreed in writing.
1.2 By placing an order, the customer agrees to these T&C.
1.3 Deviations from these T&C are only valid if agreed upon in writing and apply only to the specific agreement to which the deviation relates.
2. Products
2.1 n3rdware products are available worldwide unless otherwise stated on the website or in specific offers.
2.2 n3rdware strives to describe and display the products as accurately as possible. However, slight variations in color, design, or specifications may occur and do not entitle the customer to dissolve the agreement.
3. Prices and Payment
3.1 All prices are stated in euros (€) and exclude VAT and other applicable taxes unless otherwise indicated.
3.2 n3rdware reserves the right to change prices. The price applicable at the time of the order is the binding price.
3.3 Payment must be made using the payment methods indicated on the website, unless otherwise agreed.
3.4 The customer must pay the full amount before the products are shipped, unless otherwise agreed.
4. Delivery and Shipping
4.1 Delivery of products is made worldwide via a courier. The applicable Incoterm is DAP (Delivered At Place). This means that n3rdware is responsible for delivering the products to the agreed place, but the customer is responsible for customs clearance, payment of customs duties, taxes, and other official charges.
4.2 The delivery times indicated by n3rdware are indicative and cannot be considered as binding deadlines. n3rdware is not liable for delays caused by the courier.
4.3 The risk of loss or damage to the products passes to the customer at the time of delivery.
5. Returns and Right of Withdrawal
5.1 The customer has the right to cancel an order without giving any reason and return the products within 14 days of receipt, provided the products are unused and in their original packaging.
5.2 To exercise the right of withdrawal, the customer must notify n3rdware in writing via [email protected].
5.3 The cost of returning products is the responsibility of the customer, unless otherwise agreed.
6. Warranty and Complaints
6.1 n3rdware guarantees that the delivered products comply with the agreement and the specifications stated in the offer.
6.2 If the delivered products do not comply with the agreement, the customer must notify n3rdware in writing within 14 days of delivery.
6.3 n3rdware will, at its discretion, repair, replace, or refund the purchase price of the products if the complaint is found to be justified.
7. Liability
7.1 n3rdware is not liable for any indirect damages, including but not limited to consequential damages, lost profits, missed savings, and damages due to business interruption.
7.2 The liability of n3rdware towards the customer is in any case limited to the value of the products invoiced by n3rdware.
8. Force Majeure
8.1 n3rdware is not obliged to fulfill any obligation towards the customer if it is hindered from doing so as a result of force majeure.
8.2 Force majeure is defined as any circumstance beyond the control of n3rdware that temporarily or permanently prevents the fulfillment of the agreement.
9. Governing Law and Disputes
9.1 All legal relationships between n3rdware and the customer are governed by Belgian law.
9.2 Disputes will be submitted exclusively to the competent court in Leuven, Belgium, unless mandatory law provides otherwise.
10. Final Provisions
10.1 If one or more provisions of these T&C prove to be null and void or voidable, this does not affect the validity of the other provisions.
10.2 n3rdware reserves the right to amend or supplement these T&C at any time.